Quote:
Originally Posted by Masque
You did read mine and Digital fanatic's posts above as it is not true.
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Well does that mean I was lied to by VM staff then??
---------- Post added at 18:19 ---------- Previous post was at 18:17 ----------
Quote:
Originally Posted by Helix
It's probably about the same, NTL before they merged with Telewest did seem to have UK only call centres but the hold times were ridiculous it wasn't unheard of to be waiting over an hour and a half to get through.
It was when they merged with Telewest or just before that they introduced the offshore call centres. I think Richard Branson said at that time he would only let NTL Telewest use the Virgin name if they improved their customer service.
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Well they failed miserably there then.
---------- Post added at 18:20 ---------- Previous post was at 18:19 ----------
Quote:
Originally Posted by Taf
I'd be 100% satisfied if they stopped using their own definition of the word "unlimited" and gave customers what they pay for, and Virginmedia advertises, an "unlimited" broadband/phone service.
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You aren't saying that they lie in their advertising are you??????.......So that would be the same as most big companies then. So it probably won't change.