Quote:
Originally Posted by Helix
They could easily solve this by bring all call centres back to the UK. They have fixed my issues first time every time. India have never been able to fix anything for me, unless it has been an area fault which they have no involvement in anyway.
|
Agreed.
Quote:
Originally Posted by Alan Fry
Do you think that Virgin Media provides better customer service than its predecessors NTL, Telewest etc?
|
Overall yes, apart from the use of overseas call centres. The waiting times are far less and the attitude/behaviour of the staff has improved remarkably.
Quote:
Originally Posted by Chad
I don't want to come across as being racist or prejudice but UK based companies should have UK based call centres. Off shore call centres don't have a proven track record of success. I work for a UK based bank, who have no external call centres. Our customers regularly feedback that one of the reasons they choose to bank with us is our UK call centres.
|
I can never understand why people are so afraid of being tarred as racist, that they are reluctant to criticise any other race.
Quote:
Originally Posted by Helix
It's probably about the same, NTL before they merged with Telewest did seem to have UK only call centres but the hold times were ridiculous it wasn't unheard of to be waiting over an hour and a half to get through.
It was when they merged with Telewest or just before that they introduced the offshore call centres. I think Richard Branson said at that time he would only let NTL Telewest use the Virgin name if they improved their customer service.
|
Indeed he did!