Quote:
Originally Posted by Alan Fry
Do you think that Virgin Media provides better customer service than its predecessors NTL, Telewest etc?
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It's probably about the same, NTL before they merged with Telewest did seem to have UK only call centres but the hold times were ridiculous it wasn't unheard of to be waiting over an hour and a half to get through.
It was when they merged with Telewest or just before that they introduced the offshore call centres. I think Richard Branson said at that time he would only let NTL Telewest use the Virgin name if they improved their customer service.