Cable Forum - View Single Post - Punters even more dissatisfied by Virgin Media's package

Chad · 26-11-2011, 16:31

I don't want to come across as being racist or prejudice but UK based companies should have UK based call centres. Off shore call centres don't have a proven track record of success. I work for a UK based bank, who have no external call centres. Our customers regularly feedback that one of the reasons they choose to bank with us is our UK call centres.

26-11-2011, 16:31	#12
Chad Inactive Join Date: Jan 2010 Location: Edinburgh Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation Posts: 5,137	Re: Punters even more dissatisfied by Virgin Media's package I don't want to come across as being racist or prejudice but UK based companies should have UK based call centres. Off shore call centres don't have a proven track record of success. I work for a UK based bank, who have no external call centres. Our customers regularly feedback that one of the reasons they choose to bank with us is our UK call centres.