Quote:
Originally Posted by thatllbeme
virgin 08454541111
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What a waste of 15 minutes that just turned out to be. I spoke to a lovely Indian lady who did try her best but ultimately couldn't really help.
Firstly it took her a few minutes to find out what Boxnation was and when it was due to launch. I was then told the system would not accept her request to add the channel today however she would arrange for something to be flagged on the system to have the channel activated on Thursday. Mmmmm, now I'm not usually a doubting Thomas but in the back of my mind I was already visualizing getting home from work on Thursday and no Boxnation being available.
I advised whilst I appreciate her efforts what I'm really looking for is someone to call me back today, as I requested online, so I can discuss the change in my package and new overall monthly charge. Unfortunately she didn't seem aware at all that people have been registering online for Virgin to call them back. She told me she was sorry as she couldn't arrange a callback.
I thanked the lady for her help but advised I will continue in my efforts to try and get in contact with someone from the team who was actually supposed to phone me this morning.
Not only am I already
about not getting my call but I'm also
at how difficult it is to speak with someone who actually knows the situation about Boxnation.
Does anyone have a number that will get me through to Virgin in the UK without fail? I really don't want to submit a complaint however I'm wasting a lot of my own time trying to sort this out, especially when Virgin were supposed to be phoning me.
Again some feedback for Boxnation. Whilst I know this problem is being caused by Virgin, not every customer that has to go through this rubbish will be so understanding. There will come a point when other Virgin customers going through this hassle will hold you accountable too. It doesn't reflect well on your name or product.