Thread: BoxNation on Virgin Media?
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Old 26-11-2011, 12:47   #339
Kingofthedead4
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Re: BoxNation on Virgin Media?
Quote:
Originally Posted by Chad View Post
Well not for the first time I've been let down by Virgin. I requested my callback to subscribe to Boxnation between 9am and 12pm today and as expected I received no call. I chose today between 9 and 12 for a reason, it's the only time of the week I know 100%for sure I'll be at home ready to answer the phone.

Now I suppose I could reschedule my call for next Saturday at the same time but I'm concerned for 2 reasons. First of all what if the call doesn't come again? Secondly the display on channel 546 suggests it might take 24 hours to activate the subscription. With next Saturday being a massive night of boxing on Boxnation why should I run the risk of missing out because of a delay with my channel being activated?

I know Boxnation read this thread so I want them to understand that if this is happening to me, if will undoubtedly be happening to other Virgin customers too. The success of Boxnation will be based on the volume of subscribers, and the longevity of those subscribers keeping the service. Virgin are not helping Boxnation at all.

Personally I hate when someone promises to do something and they don't see it through. I took the time to log my details with Virgin and they haven't had the decency to contact me at all. I know the details I provided are accurate as I kept a screen grab of the info just in case this happened and I had to complain.

Does anyone have a number I can call Virgin on to add Boxnation to my subscription? I am not prepared to request another callback as I have no faith in the callback being received.

Out of interest, has anyone else not received their phonecall at the time and date they requested?
Yes I got mine yesterday afternoon.
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