Cable Forum - View Single Post - Punters even more dissatisfied by Virgin Media's package

Tim Deegan · 25-11-2011, 21:06

I've said this before (and got slated by the VM lovers for saying it. But VM provide an excellent service, but their customer service is terrible (especially if you end up speaking to one of their overseas call centres).

VM should learn from this, and take action, rather than just making excuses.

On a brighter note. I have been told that VM are bringing some of their call centres back to the UK.

25-11-2011, 21:06	#6
Tim Deegan cf.mega poster Join Date: Sep 2011 Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo) Posts: 2,128	Re: Punters even more dissatisfied by Virgin Media's package I've said this before (and got slated by the VM lovers for saying it. But VM provide an excellent service, but their customer service is terrible (especially if you end up speaking to one of their overseas call centres). VM should learn from this, and take action, rather than just making excuses. On a brighter note. I have been told that VM are bringing some of their call centres back to the UK.