Quote:
Originally Posted by Mr K
Agree CS is really poor. I only realised my extra box would be free, if I had TivO installed, from this forum. I can't see any mention of it on VM's site. It just leaves a lot of long standing customers paying full/advertised price feeling ripped off when they find out about it.
It's a shame as the retentions team give really good service, and VM have a good service to offer. If only they would invest in CS a bit more, which might mean us paying slightly more, but so be it. Think they've got the price/service balance wrong at the moment.
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Steady on. I got a real slating for suggesting that VM's CS was anything less than perfect....lol
---------- Post added at 19:54 ---------- Previous post was at 19:50 ----------
Quote:
Originally Posted by kop32
Ben,
Can you please tell me what VM do when they "Activate" a piece of kit,as in why does it have to carry a charge?
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Probably no more than typing a few details into a computer. But then it's just something extra to charge you for when they have enticed you into the web with free box, and free install...Just like Ryan Air do with their extras.
When I ordered mine it was free box, and free activation, but they wanted to charge about £50 for the install. But I managed to talk this down to £20.