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Re: Punters even more dissatisfied by Virgin Media's package
This is the source document
The bit I find amusing is on page 39, Figure 3.7: Fixed broadband – Overall satisfaction by provider
Quote:
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Dissatisfaction with Virgin Media has increased since February 2011 (up from 5%).
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Customer dissatisfaction is now 10%, compared to Sky's 9%, and customer satisfaction is the same as Sky's, at 71%...
And on Page 71, Figure 5.7: Pay TV – Overall satisfaction by provider
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There has been no change in overall satisfaction levels since February 2011, but satisfaction with Sky was up on 2009 (from 72% to 79%). The ratings of the two providers were not significantly different to the average in September 2011.
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