[General Maximus]

I always try to diagnose things myself anyway so I know what the problem is and I don't get fobbed off. It helps to know what you are talking about because we went through the "your network card must be too slow", "you need to update the drivers on your NIC" etc etc. All the stuff the dude did yesterday to check my connection I had already done which is why I thought it was a joke when when they couldn't work out what was wrong, it naturally must have been my pc.