Thread: TiVo 15.2 update
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Old 22-11-2011, 15:28   #23
Stephen
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Re: 15.2 update

Quote:
Originally Posted by zekeisaszekedoes View Post
I think it's incredibly arrogant of you to assume that I didn't bother to go back and find out about the bugs the V and V+ boxes had, or the VMNG300 (it's great now, but enough people testify it wasn't when it came out for 50Mb a few years ago) etc.

VM now have a proven track record of releasing kit with obvious shortcomings, and it's really up to them if they want to keep making it worse and shedding customers as a result. And I'm not even a particularly harsh critic of any VM services, just being objective.
TIVo is a whole different ball game to anything else though and the testing and trials are being run differently. i.e controlled by TiVo themselves with a bit of input and suggestion from VM.


Quote:
Originally Posted by zekeisaszekedoes View Post
I could be wrong, but what it seems like you're doing here is criticising me for lack of information, then speculating on the conditions of the trial which is itself a guess resulting from lack of information.

All the testing in the world is no good if it is disregarded or flat out ignored. From what I've experienced personally and learnt from other sources, several bugs/shortcomings that have been moaned about time and again on the 15.1 iteration of the TiVo were identified well before release time by people doing testing, including those who were VM staff members. Most of it was not fixed. And this is hardly the first time it has happened.
Some bugs and errors on TiVo may have been reported previously but were not easily fixable in a short time. So were kept back until this 'big' update.
Quote:
Originally Posted by zekeisaszekedoes View Post
Pretty sure the disconnect between the VM TiVo team here in UK and the TiVo US developers who work on it doesn't help. For years TiVo have been criticised for not making enough effort with their products and slowly losing ground. Didn't exactly take a lot of research to see that in a variety of forums and tech blogs.
As mentioned above, both VM and TiVo are working hard together to make all the fixes and changes both bug wise and to implement changes that VM want or have suggested.

Quote:
Originally Posted by zekeisaszekedoes View Post
You've basically deflated your own argument there, haven't you?

If the TiVo was properly tested, including the 15.2 software update, then the new Google-made YouTube app being buggy to the point of not working would have been discovered before it was pushed out to presumably thousands of TiVo units. Pass the buck (i.e. "it's Google's fault, not VMs!") is a classic defensive strategy though, as ably demonstrated by Theresa May during the border control issue recently.
Its not passing the buck, perhaps testing was of the TiVO software and only a small passing to check the YT app was working. It would be down to google to fully test 'their' app.


Quote:
Originally Posted by zekeisaszekedoes View Post
Again, guesswork which doesn't correlate with what I've learnt about the upgrade in the past few weeks and experienced personally.

My understanding is that the upgrade is done in one whole push, everything at once including any new/updated apps. When my upgrade was done I let the box sit for some hours (well, more accurately I was asleep) and then at about 7:30am I gave it a full reboot and changed some settings. Before the full reboot I checked the YouTube app and it was still the old one. Now after the reboot and some 11/12 hours after the upgrade it's still the old one. Therefore it is logical to assume, going on feedback from other customers in different areas who have the buggy new version that there is a degree of regional control over the upgrade.

So I'm guessing too, but only after doing some legwork.
Apps don't need to be rolled out with the main TiVo software, all that was in the 15.2 was some background stuff for red button and future apps to enable them. Apps can and are pushed out seperately from the main updates. So perhaps the app is just going out area by area.


Quote:
Originally Posted by zekeisaszekedoes View Post
Because presumably the VM list will be about as thorough as the TiVo manual, which is to say not very. For example, one of the new features is "a genre/first-aired" extra on certain shows when pressing the info button. Don't recall seeing that mentioned in the official VM list of changes in 15.2 and I did read about a dozen threads about it.

I do find it funny that you're discouraging me from posting notes on improvements to a product many have found lacking, though. It's like you're working for VM and actively trying to turn away new customers and not retain current ones.
The VM/TiVo list will be through if VM get it off TiVo which I am sure they can.

Reemember I do work for VM and may or may not be part of some trials
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