Quote:
Originally Posted by passingbat
That different CS reps will give you different prices, is a a huge stain on VM's reputation. I never change my services without going on line and getting the correct price from someone like Ben. I shouldn't have to do that, but being quoted wrong prices in the past makes it necessary.
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Agree CS is really poor. I only realised my extra box would be free, if I had TivO installed, from this forum. I can't see any mention of it on VM's site. It just leaves a lot of long standing customers paying full/advertised price feeling ripped off when they find out about it.
It's a shame as the retentions team give really good service, and VM have a good service to offer. If only they would invest in CS a bit more, which might mean us paying slightly more, but so be it. Think they've got the price/service balance wrong at the moment.