[vinnyh]

I daresay this is a common story, but I thought I'd post anyway:
I got the SuperHub a few months ago, with free upgrade from 10 to 30mbs. It worked pretty well from the outset with a wide range of devices in our houshold: laptops, Macs, iPads, iPhones, printer etc., with only the occasional need to reboot - nothing like the problems other people were reporting here.
It worked fine on R29, and remained fine after R30 was rolled-out. A few days ago, however, something must have decided to 'go bad', with frequent Internet dropouts occuring, and the laptop connection status showing 'local only'. Sometimes a reboot would restore the internet (but usually only for a few minutes) and sometimes it would not. It was the same state of affairs whether using wi-fi or Ethernet cable.
Numerous epic calls to VirginMedia failed to get the problem sorted; they said everything appeared fine at their end, and as the SuperHub was showing the correct status, then the problem must be with my laptop. When I asked if the Macs, iPads, etc. etc. were faulty too, they booked me an engineer for this coming Wednesday.
In the meantime, I thought I would give Modem Mode a try, and so retrieved my Netgear wi-fi router from the 'departure lounge'. Connection has been rock-solid since; seems faster too (although I might be imagining the last bit; Speedtest reports >30mbs for laptop, which it did before, and >20mbs for iPad, which I think was only about 11mbs before). Needless to say, my router, which for months had been sulking in a corner, is now grinning like a Cheshire Cat! Strange (or not) that the support staff didn't suggest trying modem mode?
There's probably a strong case for cancelling the engineer visit, and sticking with what I've now got, but I quite like the idea of only needing the one box, so I'm going to give the engineer a crack at it! I suspect though it might prove to be a futile exercise until they finally get the SuperHub sorted out.