Hi all, I've been having ongoing problems with my 50mb service for months now, and have contacted VM tech support several times. The problem has been that my speeds and connection quality are awful at or near peak times.
I have posted over on the VM help forums too, but I fear it just gets lost amongst the other hundreds of people experiencing problems:
http://community.virginmedia.com/t5/...ce/td-p/814921
There was an issue with my downstream power levels being too high, but a -15db forward path attenuator brought those into line:
However, things havn't improved.
These were my speedtest and pingtest results from last night, and are typical of my evening experience:
[img]Download Failed (1)[/img] [img]Download Failed (1)[/img]
Pretty appauling I think you'll agree. It took me 10 mins just to put a post on the VM help forum last night.
VM say: "
There is a local upstream utilisation issue on your chassis (local router) will be causing your speed to slow during busy periods. This issue is currently with our Planning team who will be publishing a fix date as soon as possible. The reference for this issue is F001761613."
The fix date given is the 23rd November, but I'm not holding my breath.
What does everyone think? Would an over utilisation issue be reducing a 50mb connection down to the above?
Any help appreciated!
Thanks,
Gareth