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Originally Posted by andyl
Are NTL still actively recruiting BB custom in Southampton? If they've been using the same marketing messages as up here in the grim North(ie promoting always-on email as a part of the package then I personally think a quick call to Trading Standards is in order because they know damn well they can't deliver on it. They need to understand that to some of us at least, email is integral to the service not some kind of fringe benefit.
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I have already spoken to trading standards and they suggested I issue a summons to reclaim part of my broadband costs. I will have a word with a legal aquaintance on Monday to get his view.