Thread: TiVo Trying to upgrade to Tivo at fair cost
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Old 19-11-2011, 02:56   #20
Tim Deegan
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Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
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Re: Trying to upgrade to Tivo at fair cost
Quote:
Originally Posted by paultrademark View Post
Cause CS don't know what they are doing when it comes to it on the additional box.
Ask to speak to a manager or go to retentions who will sort out the free additional box for you.
I have 2 Tivo's and a V+ and only pay £3 on top of my bundle for them (on XL TV)
Did you speak to sales or CS?

I have found that sales have far more knowledge, and there is far less chance of speaking to an overseas call centre where they have to stick to a script.

---------- Post added at 01:56 ---------- Previous post was at 01:52 ----------

Quote:
Originally Posted by DaMac View Post
It's shocking you have to phone retentions not to get ripped off...
You don't. They keep saving me money, whilst giving me more

Mind you, I did say that I was trying to decide to either move completely to Sky, or completely to VM. And I managed to get the Tivo install down to £20.
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