Quote:
Originally Posted by adduxi
Thinking of upgrading from 30 to 50mb and want to keep my VMNG300.
I have searched the Forum, but can't seem to find anyone who is actually using the VMNG300/50MB combo?
All I want to do is phone and get the modem config file sent out, without the engineer visit etc. My reasoning being the 30MB is very reliable so the upgrade should be okay.?
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Alot of people will be using 50meg with the VMNG300 as this was the modem used for the 50meg launch. I was on the understanding back in the day anyone wanting to upgrade there service would require an engineer visit and a modem swap if they were using anything higher.
A word of advice based on events a few months back, I'll make this as short as possible - but I to was using 30meg on the VMNG300 and asked about upgrading. An engineer visit was required (all be it I think this was mainly so VM could check my signals and the visit was a forced formality) Anyway engneer broke the VMNG300 in the process and "could not leave till the customer had the internet and was satisfied" I think the latter was slightly ignored as I was minus my modem and given the so called super hub.
Quick phone call to a contact and I was shipped a new VMNG300 which worked perfect on the 50meg service (which obviously it should) and due to personal circumstance I downgraded to 30meg again.
Moral of the story I learnt if it is not broke, dont fix it. Unless of course you can grab the 50meg config file from a nice CS advisor without the hassel of the visit.
good luck, and let us know how you get on.