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Chrysalis · 16-11-2011, 18:37

good luck.

yesterday without my consent tech support in india deactivated my vmng300 (on 30mbit) I then spent 20-30 minutes trying to get it back, and out of about 5-6 staff only one even attempted to do it, there now seems to be a system block in activiating these modems. I guess changing tiers may stll be possible but the way I see it a tier change is still activiating a service on a modem, so if you can get that done then I have been lied to by staff who claim its not possible. They told me I had to downgrade to 20mbit a docsis1 service to use a docsis3 modem. They better be careful because I may well do that.

16-11-2011, 18:37	#7
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,047	Re: 50MB on VMNG300 good luck. yesterday without my consent tech support in india deactivated my vmng300 (on 30mbit) I then spent 20-30 minutes trying to get it back, and out of about 5-6 staff only one even attempted to do it, there now seems to be a system block in activiating these modems. I guess changing tiers may stll be possible but the way I see it a tier change is still activiating a service on a modem, so if you can get that done then I have been lied to by staff who claim its not possible. They told me I had to downgrade to 20mbit a docsis1 service to use a docsis3 modem. They better be careful because I may well do that.