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nashmills · 15-11-2011, 18:17

No, the saga continues.

It worked for a couple of days and then stopped again. I phoned Technical Support and after some checks was told the signal levels were too low on that channel so an engineer visit would be required. In the meantime she did the remote voodoo again to get the channel back but said to expect it to go again in a couple of days. Which it did.

The engineer came last Saturday and after checking told me it was my fault for selecting the channel by the wrong method. Apparently it only works if navigate the EPG to it! He did say there would be a fix for this at 2am on 24th November.

I told him that the TS lady had said the signal was too low so he agreed to check only to come to the conclusion that they are in fact too high! He put an attenuator thingy on the back of my box (which now means it sticks out too far from the wall and looks untidy) to reduce the signal and left me with it working.

Two days later it stopped working again.

15-11-2011, 18:17	#5
nashmills Inactive Join Date: Mar 2007 Services: 500GB TiVo (TV M), BB 100Mb, Phone M Posts: 141	Re: Film 4 HD problem? No, the saga continues. It worked for a couple of days and then stopped again. I phoned Technical Support and after some checks was told the signal levels were too low on that channel so an engineer visit would be required. In the meantime she did the remote voodoo again to get the channel back but said to expect it to go again in a couple of days. Which it did. The engineer came last Saturday and after checking told me it was my fault for selecting the channel by the wrong method. Apparently it only works if navigate the EPG to it! He did say there would be a fix for this at 2am on 24th November. I told him that the TS lady had said the signal was too low so he agreed to check only to come to the conclusion that they are in fact too high! He put an attenuator thingy on the back of my box (which now means it sticks out too far from the wall and looks untidy) to reduce the signal and left me with it working. Two days later it stopped working again.