[RichardCoulter]

Originally Posted by Digital Fanatic

When I worked on Telewest TV/Telco faults many moons ago, I would always say to the customer that I was on their side and would do my best to get the result they needed/deserved. I'd often go the extra mile to get things sorted, especially around number ports!

If I promised a call-back at 6pm, you got that call-back!

What an excellent customer focussed work ethic

Originally Posted by Masque

I am the same but that will not matter much in a few months time.

It's not good to hear that your commitment to your job is being rewarded like this

Originally Posted by Helix

I would agree with this, I phoned up to sign up for a new account and I think it was the Manilla call centre I got as they had a fake American accent. I said I wanted to take TV, Phone and BB but on a 12 month contract. They said it was 18 months only, so I mentioned Sky still do 12 months on bundles and how I would take them up if Virgin didn't give me a 12 month contract. She went and spoke to her Supervisor and came back and said I could have it as a one off special deal if I signed up right that minute, I said I couldn't do that yet as I hadn't found a move in date for my flat and she said when I called back it would definitely be 18 months and they couldn't do the offer for me again.

The next day once I confirmed when I was moving into my flat, I phoned again and this time got through to the UK. Said the same as a did to Manilla, wanted Phone, TV and Broadband on a 12 month contract. Got the response no problem we can do that, and he talked me through signing up. No supervisor required.

Why Manilla couldn't offer me the same without getting a supervisor involved and making it a time sensitive offer I don't know.

Sounds like more lies to pressurise you into signing up.

I have often found Asian businessmen to have less scruples than the average person. What I would refer to as "ripping someone off", they seem to regard as a positive business outcome. I don't know why this is, perhaps it's a cultural thing, but many people I know refuse to do business with them because of this. No doubt the PC brigade would regard them as racist!

Originally Posted by DABhand

The reason why they hire people from India is simples as Sephiroth's little furry friend would say.

I think you're right, but that it is a false economy (as per my comments above.)