[martyres]

I find it laughable when I read about call centres being better if they are UK based.

I work for an outsourced organisation and call centres no matter where they are based are not exactly sought after as they do not offer much scope for progression and on the whole are not well paid jobs.

What is more concerning are the highly qualified jobs i.e. in IT, systems analysis and project management that are being off shored. No verbal contact with the UK is required so there are no complaints. However, UK science graduates who do not want to work in call centres will find it increasingly difficult to get jobs in their line as qualified graduates can do a similar or higher standard of work at a lower cost off shore.

My point is for the UK, it is better for call centres to be off shored and technical back office jobs kept here.