Cable Forum - View Single Post - VOD Two specific VOD problems: V+ in BS37

japitts · 12-11-2011, 19:15

Thanks to all the VM staff in this forum - as good as the support forum is for some things, I got more "sense" out of this site than them, and I did cancel the tech visit on the strength of this - and indeed, the missing programs have subsequently appeared.

There's still a problem with the "TV Choice" listings, but that's certainly not service-affecting, and as long as the relevant team in VM recognise this as a VOD fault rather than blaming it on a box or signal issue, that's fine by me.

One thing I've noticed with CatchUp OD the past week or so though, is that it's been very slow to "catch up" on a few occasions. To give examples:

- Programs missing in SD but available in HD - post on the support site, and a fault is recognised and resolved, but seems to be happening more frequently.

- Programs missing that would previously have been available. eg Eastenders has, for as long as I can remember, carried the daily episodes and the omnibus. This may have changed a while, but it's only now carrying the daily episodes. Not a major drama (although it caught us out with Friday's ep last night and we had to watch it online).

An example being the 10pm BBC News. A couple of days last week, the previous days bulletin was still showing well after 10pm. it wouldn't play, but the listing was still very clearly there. At the same time, programs from that night were completely missing until the following morning - for several months it has been good at getting some evening content available within an hour or so.

Dunno - just a gut feeling I've had this past week. Really do appreciate the help from the VM-staff on here.

12-11-2011, 19:15	#9
japitts cf.geek Join Date: Apr 2008 Services: V6 with Maxit, Sky Sports HD, TNT Sports, Sky Cinema. 250Mb broadband, Talk Anytime. Posts: 633	Re: Two specific VOD problems: V+ in BS37 Thanks to all the VM staff in this forum - as good as the support forum is for some things, I got more "sense" out of this site than them, and I did cancel the tech visit on the strength of this - and indeed, the missing programs have subsequently appeared. There's still a problem with the "TV Choice" listings, but that's certainly not service-affecting, and as long as the relevant team in VM recognise this as a VOD fault rather than blaming it on a box or signal issue, that's fine by me. One thing I've noticed with CatchUp OD the past week or so though, is that it's been very slow to "catch up" on a few occasions. To give examples: - Programs missing in SD but available in HD - post on the support site, and a fault is recognised and resolved, but seems to be happening more frequently. - Programs missing that would previously have been available. eg Eastenders has, for as long as I can remember, carried the daily episodes and the omnibus. This may have changed a while, but it's only now carrying the daily episodes. Not a major drama (although it caught us out with Friday's ep last night and we had to watch it online). An example being the 10pm BBC News. A couple of days last week, the previous days bulletin was still showing well after 10pm. it wouldn't play, but the listing was still very clearly there. At the same time, programs from that night were completely missing until the following morning - for several months it has been good at getting some evening content available within an hour or so. Dunno - just a gut feeling I've had this past week. Really do appreciate the help from the VM-staff on here.