[Digital Fanatic]

Originally Posted by nutellajunkie

1. This I know

2. Apparently its been gone for two years.. yet I know I have used it within the last 6 months; I dont have the cute wee keyboard for nothing.. but no, its not available, even if its on the menu. YOU CANNOT ACCESS IT.. Active or not.

3. If they recorded the calls... Legally, she agreed. Silly as it sounds, she did. And if they recorded the calls, Id be proving it. but calls are not recorded.. perhaps because all along, they know they get away with any old BS. I know im not alone here.

4. im just fed up of overseas calls, yet when I talk to someone local, problem solved in moments..

*sigh*

I just want to let people know, we are lied to and deceived. Thats no way to run a massive business like Virgin Media.

off to watch cartoons now Thanks for your reply DF.

What I mean is offshore are monitored by the UK Quality Team also.