Cable Forum - View Single Post - Virgin-media @ New Delhi LIE and DECEIVE us!

Russ · 10-11-2011, 15:46

As much as I can't stand off-shore callcentres, it is a very common mistake to misunderstand what a lot of companies mean when they say they 'record calls'.

It does not necessarily mean they 'tape' record the call.

More often than not it simply means they make a 'record' of the call, ie they log on your account that you called to change your address, direct debait, pay a bill etc.

10-11-2011, 15:46	#11
Russ cf.mega poster Join Date: Jun 2003 Location: Half in the corporeal, half in the etheral Posts: 37,181	Re: Virgin-media @ New Delhi LIE and DECEIVE us! As much as I can't stand off-shore callcentres, it is a very common mistake to misunderstand what a lot of companies mean when they say they 'record calls'. It does not necessarily mean they 'tape' record the call. More often than not it simply means they make a 'record' of the call, ie they log on your account that you called to change your address, direct debait, pay a bill etc. __________________ From Jim Cornette: “Ty, Fy, bye”