Cable Forum - View Single Post - Virgin-media @ New Delhi LIE and DECEIVE us!

MovedGoalPosts · 10-11-2011, 01:18

Why do people persist in expecting that calls are recorded. Many companies give a standard warning, mostly for DPA and related reasons, that calls may be recorded. Very rarely do they say that they are being recorded. Even if they do say the are being recorded nothing is stipulated as to how long the recordings will be retained. It is never something I'd rely upon.

If something is critical I'd only place reliance on it if confirmed by someone in writing.

What dissappoints me with the call centre way of doing things, and this doesn't apply just to Virgin Media, is the lack of confirmation of what will be done. An email record of the call log entry made by the call centre operator on their screen wouldn't be a diffucult function to add?. Aoh and with call centres you never speak to the same person twice so there is no ownership of issues.

10-11-2011, 01:18	#5
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: Virgin-media @ New Delhi LIE and DECEIVE us! Why do people persist in expecting that calls are recorded. Many companies give a standard warning, mostly for DPA and related reasons, that calls may be recorded. Very rarely do they say that they are being recorded. Even if they do say the are being recorded nothing is stipulated as to how long the recordings will be retained. It is never something I'd rely upon. If something is critical I'd only place reliance on it if confirmed by someone in writing. What dissappoints me with the call centre way of doing things, and this doesn't apply just to Virgin Media, is the lack of confirmation of what will be done. An email record of the call log entry made by the call centre operator on their screen wouldn't be a diffucult function to add?. Aoh and with call centres you never speak to the same person twice so there is no ownership of issues.