[Ignitionnet]

As I said you didn't pay for the upgrade your monthly fee would have gone down. In fact to be quite honest you've probably nearly made back the £30 you paid for the Superhub.

If it's a lot of money take your business elsewhere - 3Mb upload isn't going to fix the lag you see in games, if anything if there's already capacity problems it'll make it worse.

I can assure you that 1Mb is ample for gaming with 2 PCs browsing and you have other issues if you are lagging during the evenings.

I wouldn't say you need over 1Mb upload to have a decent connection it's all about what you do with the connection. In my case I prefer to have as much speed as possible as I'm impatient so I have 50Mb - which has a 1.75Mb upload as my area isn't upgraded either.

Given you didn't have the 2Mb upload that was the free upgrade for the 20Mb what made you think you'd have 3Mb on 30Mb?

I can't speak for what the sellers told you beyond that they were wrong. Why they were wrong, misinformation, stupidity or deceit, I don't know.

I do feel for you from that point of view but there is and always has been ample information online that would've confirmed your area wasn't upgraded.

Shame whomever you spoke to obviously hadn't read it.