Quote:
Originally Posted by Ignitionnet
http://shop.virginmedia.com/help/dis...ad-speeds.html
http://shop.virginmedia.com/content/...e_13_09_11.pdf
Staverton stav Apr-12
30Mb requires and has always required the Superhub.
The contract says nothing about upload speeds, 30Mb was never sold as 30Mb/3Mb, it was sold as 30Mb/1Mb with 30Mb/3Mb in areas with upgraded uploads and upgrades to happen throughout late 2010, 2011 and 2012.
The upload speed upgrade is free, no-one has been charged for it. You paid the £30 for the Superhub, and had your monthly fee reduced it should be noted, for a move from 20Mb/768kb XL to a new DOCSIS 3 (hence requiring Superhub) 30Mb/1Mb tier.
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In contract doesn't say anything but, over the phone( when upgrade my pakage) the seller from VM told me that I will have the 3mbit upload speed right away once I pay for the superhub and the upgrade monthly.
So it is a lie.
So the last one from tech which told me over the phone that will be upgraded late September this year or for sure in October u tell me pls what is that?
I upgraded the package JUST for the promised 3mbit upload free or not and I was told clearly over the phone that I will have it right away. Why she didn't say in your area I'm not sure when will be that available?That's more honest isn't it?
For sure they sold me a 30 mbit package with the 3mbit upload included , as I stated that I want the upload more than the download speed and she said yes it is possible "right away".
And its a lot of money for a connection which lags in a lot of MP games and can be damn slow in the evening with 2 PC navigate the internet only.
Before you say that might be my hardware lagging is not the case; the PC can handle those games, temps on my hardware are low VGA 275 GTX 51-52 C in load after 2-3 hr use , CPU 50-52 max in load/core, NB max 39 C, SB 32-35C. I took extra care in my hardware cooling and choosing it before buy it.
KIS 2011 security and malware scans - no infections- so my connection is not used by spyware, viruses and other malware
And I guess you can agree with me today for a decent internet connection you need over 1mbit upload isn't it?
Thank you