[Milambar]

Originally Posted by InfiDELL

Hi

I'm in Staverton area and VM sold me a product which didn't exist in my area.
I wanted to upgrade my connection just for the 3mbit upload speed offered by 30 mbit service. I had 20 before @1mbit upload.

First they said over the phone that I need to get the superhub if I want to upgrade the broadband from 20-30mbit which is a lie. And I payed 30 only for the superbuble modemhub.

No, its not a lie. The Ambit 256 and below are not capable of DOCSIS3.0 which is required for the 30mbit product. The VMNG300 is, but I dont think that modem was issued for 20mbit, only the 256.

The Ambit 256 CAN do 30mbit, but only on DOCSIS1.1, which is not what virgin offer. They only offer 30mbit on DOCSIS3.0 which the ambits are not capable of.

This was in February 2010 since than I called them few times(tech and sales) to ask them why I have still 1 mbit instead of 3 upload speed. All sorts of lies and fake promises I was told but, never the truth to find out now that they'll do it in 12 apr2011?

This date is already in the past. However, the rollout of the 3mbit upload is a progressive thing, not all areas were done at once. There is a PDF file around these forums somewhere, indicating what areas will recieve 3mbit upload and when.

So actually they sold me a product which didn't exist and payed for it severely months.

Did they actually sell you 3mbit upload (doubtful because virgin dont sell uploads), or did they sell you a 30mbit package?

My question is can I claim half of the money I paid each month for the upgrade as they deliver just the half of the product and the part I don't need it the most? As they breach a contract by selling me a product which the deliver half. Not to say the bublegum series superhub

Actually with the r30 series firmware, the superhub actually seems to be reasonably functional. As for the refund, probably not would be my guess. One of the VM staff-posters here would be in a better position to advise on that.

I need the upload speed so I can have some decent speed over the evening while use 2 computers cabled not wireless with this connection.
Just for decent connection need to pay lot of money and still not delivered by VM.

The 30mbit package isn't a lot of money really.

If they don't want to invest money in upgrading Staverton area they should have said, I wouldn't had done the upgrade but, hey nothing new to VM isn't it?

Thank you in advance for any help in this matter