Cable Forum - View Single Post - 30M Upload speed still not upgraded but paid for...

Ignitionnet · 08-11-2011, 22:40

http://shop.virginmedia.com/help/dis...ad-speeds.html

http://shop.virginmedia.com/content/...e_13_09_11.pdf

Staverton stav Apr-12

30Mb requires and has always required the Superhub.

The contract says nothing about upload speeds, 30Mb was never sold as 30Mb/3Mb, it was sold as 30Mb/1Mb with 30Mb/3Mb in areas with upgraded uploads and upgrades to happen throughout late 2010, 2011 and 2012.

The upload speed upgrade is free, no-one has been charged for it. You paid the £30 for the Superhub, and had your monthly fee reduced it should be noted, for a move from 20Mb/768kb XL to a new DOCSIS 3 (hence requiring Superhub) 30Mb/1Mb tier.

08-11-2011, 22:40	#2
Ignitionnet Inactive Join Date: Jun 2008 Location: Leeds, West Yorkshire Age: 47 Posts: 13,995	Re: Upload speed still not upgraded but paid for... http://shop.virginmedia.com/help/dis...ad-speeds.html http://shop.virginmedia.com/content/...e_13_09_11.pdf Staverton stav Apr-12 30Mb requires and has always required the Superhub. The contract says nothing about upload speeds, 30Mb was never sold as 30Mb/3Mb, it was sold as 30Mb/1Mb with 30Mb/3Mb in areas with upgraded uploads and upgrades to happen throughout late 2010, 2011 and 2012. The upload speed upgrade is free, no-one has been charged for it. You paid the £30 for the Superhub, and had your monthly fee reduced it should be noted, for a move from 20Mb/768kb XL to a new DOCSIS 3 (hence requiring Superhub) 30Mb/1Mb tier.