Quote:
Originally Posted by Scruff
I've spoken with India again this morning who tell me that there is still a fault in the G73 area and that it should be fixed by 2pm now. No offer to log a call or get a ticket number - I presumed because it is a known issue. Should I be insisting on a ticket number? Thanks for your help. (god its hard work trying to get them to find out the status of the problem without asking them for a ticket number but if thats what I should do then I'll take a valium and persevere)
I have to add that when I type in my phone number on "my virgin media" it does come up and tell me there is a known problem. Also when I dial 150 from my home phone it has a recorded message saying "users in the Glasgow area are experiencing difficulty connecting to broadband" or words to that effect.
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Just spoke to Glasgow Outage desk and they say there was a larger issue yesterday, they confirmed fixed this morning and closed that ticket around 12 midday. It covered a few postcodes in Glasgow.