Cable Forum - View Single Post - Glasgow area

Scruff · 08-11-2011, 13:39

I've spoken with India again this morning who tell me that there is still a fault in the G73 area and that it should be fixed by 2pm now. No offer to log a call or get a ticket number - I presumed because it is a known issue. Should I be insisting on a ticket number? Thanks for your help. (god its hard work trying to get them to find out the status of the problem without asking them for a ticket number but if thats what I should do then I'll take a valium and persevere)

I have to add that when I type in my phone number on "my virgin media" it does come up and tell me there is a known problem. Also when I dial 150 from my home phone it has a recorded message saying "users in the Glasgow area are experiencing difficulty connecting to broadband" or words to that effect.

08-11-2011, 13:39	#4
Scruff Inactive Join Date: Jan 2007 Location: Scotland Services: Virgin Posts: 28	Re: Glasgow area - broadband down since Sunday I've spoken with India again this morning who tell me that there is still a fault in the G73 area and that it should be fixed by 2pm now. No offer to log a call or get a ticket number - I presumed because it is a known issue. Should I be insisting on a ticket number? Thanks for your help. (god its hard work trying to get them to find out the status of the problem without asking them for a ticket number but if thats what I should do then I'll take a valium and persevere) I have to add that when I type in my phone number on "my virgin media" it does come up and tell me there is a known problem. Also when I dial 150 from my home phone it has a recorded message saying "users in the Glasgow area are experiencing difficulty connecting to broadband" or words to that effect.