my patience for the rest of the year has just ran out. I actually managed to get through to somebody in England but she said that an engineer had to come out so he can make sure I get the speed and make any neccessary adjustments bla bla bla so I have got to wait till the 23rd. The only good thing about the conversation was that she said (without me even mentioning it) that I don't have to have the superhub and it is optional. Thank god for them recording the phone calls
I can see myself being royally screwed when the engineer gets here but I am not going to put up with any crap, especially as I am having to wait 2 weeks for him to come round anyway. I don't understand why they have to make things so hard, they could bang down the config file now and save the hassel and time of sending the engineer round.