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nashmills · 06-11-2011, 19:04

I've checked the online cost for new customers for the following package:

Broadband XL
TV M+ with 500 Tivo
Phone M

It comes to £41.90 per month with no setup fees.

Two months ago I ordered M+ TV with 500 Tivo, paid just under £50 activation plus £15.50 per month ongoing.

I would now like to add the services mentioned in the first package I listed above. For this, I have been quoted £41.90 per month plus just under £80 in setup fees.

This means I would have been charged a total of almost £130 fees more than a new customer joining now. To add salt into the wound, I have an engineer coming to me next week to fix their faulty Tivo box - so they are coming anyway!

I think I will stick with O2 for my phone and Internet if that's how VM treat existing customers.

P.S. Apologies if this is has been posted in the wrong place.

06-11-2011, 19:04	#1
nashmills Inactive Join Date: Mar 2007 Services: 500GB TiVo (TV M), BB 100Mb, Phone M Posts: 141	Upgrade? I think not. I've checked the online cost for new customers for the following package: Broadband XL TV M+ with 500 Tivo Phone M It comes to £41.90 per month with no setup fees. Two months ago I ordered M+ TV with 500 Tivo, paid just under £50 activation plus £15.50 per month ongoing. I would now like to add the services mentioned in the first package I listed above. For this, I have been quoted £41.90 per month plus just under £80 in setup fees. This means I would have been charged a total of almost £130 fees more than a new customer joining now. To add salt into the wound, I have an engineer coming to me next week to fix their faulty Tivo box - so they are coming anyway! I think I will stick with O2 for my phone and Internet if that's how VM treat existing customers. P.S. Apologies if this is has been posted in the wrong place.