Quote:
Originally Posted by Ignitionnet
Transfer the call to what? What a load of *******s why would VM in any capacity transfer a customer to someone within the company to tell them not to upgrade and sign a new contract with them? Your solution to every issue ever seems to be to phone 150 and talk to retentions. They aren't some magic bullet to fix everything in the world ever and it's somewhat odd suggesting that someone who wants to ensure they're making the right choice about upgrading talks to the team in charge of customers who genuinely might want to leave the service.
"Hi thinking of leaving you team I'm thinking of upgrading and signing a new 12 month contract....."
The answer is probably not as you're probably already on the same network as you would be on 30Mb and if not there's a guarantee so you can roll back if you upgrade.
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so if the OP calls up BB support and gets through to offshore will they tell him his locals crowded? will they tell him everythings fine or actually have a look? From personal experience I've found UK based support much more efficient.