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deps · 03-11-2011, 08:29

Another update:
Phoned support again last night (tried Tuesday night but was on hold for 25 minutes so gave up). They said there is a known fault in the area which is due to be fixed on 14th November. They also said they would compensate me from yesterday until the fault is fixed. I asked about compensation for the last month (when I first reported the problem) and the guy said he couldn't help with that. Apparently I have to wait until the issue is fixed and then make a claim afterwards.

03-11-2011, 08:29	#14
deps Inactive Join Date: May 2010 Posts: 7	Re: Slow broadband in Brighton? Another update: Phoned support again last night (tried Tuesday night but was on hold for 25 minutes so gave up). They said there is a known fault in the area which is due to be fixed on 14th November. They also said they would compensate me from yesterday until the fault is fixed. I asked about compensation for the last month (when I first reported the problem) and the guy said he couldn't help with that. Apparently I have to wait until the issue is fixed and then make a claim afterwards.