Connection went on today . . . had a few hours of uninterrupted internet service !!
Then . . . . the service cut out as usual, waited for an hour or so . . . rang Virgin (only had to wait a few minutes for someone to answer which helped me keep my calm / remain polite) . . . few checks . . take a few details . . . have you restarted your modem (etc) . . . then told there is a (presumably new) fault on the line and it will be dealt with in 4 or 5 days !
Another fault, another 4 or 5 day wait.
Damn
Anyone recommend a ISP, not too fussed about the speed, the Virgin 50MB is great when it works, but I would be happy with 10MB to be honest if it came with a customer service department that made the effort to sound vaguely interested in resolving issues when / if they arise ?
---------- Post added at 02:11 ---------- Previous post was at 02:09 ----------
Quote:
Originally Posted by Milambar
The technology is the same, but with a different QoS.
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So, basically if I was on a 'business' contract I would still be without an internet service (but the news would be delivered by a more sympathetic member of staff) ?
---------- Post added at 02:13 ---------- Previous post was at 02:11 ----------
Quote:
Originally Posted by watzizname
Seriously mate, if they've been charging you for a phone service they haven't even provided, you should be looking at a little more than just ending the contract.
I would have thought that they should be reimbursing you, for the entirety of the period you've been billed?
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I did raise the issue with Virgin, but like I say above no one I spoke to gave it much attention - in the end I gave up and just relied on my mobile.
Don't want to sound like a push-over, but experience has taught me that long-winded battles and endless phone calls to premium rate phone lines usually tend to cost a lot of money and go nowhere when you are attempting to get redress from most of the larger corporations - it only leaves me annoyed, frustrated and out of pocket, probably best just to cut my loses and try someone else.