Cable Forum - View Single Post - 30M Keywords for virgin technical support! Please help

pillz · 01-11-2011, 13:58

Hey guys ,

First of all lemme say its great to be here , i love a good moan >.< I recently switched to virgin media cable 100meg , but once it was installed they told me i could only receive 50meg -.- I was fairly annoyed about that but this issue will come to later on.

Current issue , Im a online pc gamer , call of duty 4 mainly and wow. Wow plays fine but call of duty 4 is constantly spiking , i dont see any indications of packetloss in game , its just very gittery having a half decent computer ive noticed since the switch my fps is more unstable and my ping tends to be all over the place most of the time.

Now im gunna deal with this myself but as a cable noob i don't know what keywords to state over the phone to get some tweaking done to my connection. When i was with DSL i just had them remove interleaving and my connection worked like a dream , yes i had the few drop outs but it was worth it for the performance i was getting in game.

What exactly can a virgin media technician do to improve my connection over the phone? What tests can they run to make sure everything is running ok?

Thanks guys!

01-11-2011, 13:58	#1
pillz Inactive Join Date: Oct 2011 Location: Leeds/Milton Keynes Age: 37 Services: Sky+HD , Virgin 50Meg , Virgin Phone Posts: 50	Keywords for virgin technical support! Please help Hey guys , First of all lemme say its great to be here , i love a good moan >.< I recently switched to virgin media cable 100meg , but once it was installed they told me i could only receive 50meg -.- I was fairly annoyed about that but this issue will come to later on. Current issue , Im a online pc gamer , call of duty 4 mainly and wow. Wow plays fine but call of duty 4 is constantly spiking , i dont see any indications of packetloss in game , its just very gittery having a half decent computer ive noticed since the switch my fps is more unstable and my ping tends to be all over the place most of the time. Now im gunna deal with this myself but as a cable noob i don't know what keywords to state over the phone to get some tweaking done to my connection. When i was with DSL i just had them remove interleaving and my connection worked like a dream , yes i had the few drop outs but it was worth it for the performance i was getting in game. What exactly can a virgin media technician do to improve my connection over the phone? What tests can they run to make sure everything is running ok? Thanks guys!