Cheers for the reply Milambar
Quote:
Originally Posted by Milambar
Its my understanding that you can terminate the contract whenever you wish, but if you have any time left to run on the contract, they will probably ask you to pay an early termination fee.
|
So that's effectively a 'no' then ? I say this as I guess the termination fee is what remains on the contract (or most of what remains on the contract) ?
Quote:
Originally Posted by Milambar
That said, if you can prove you reported the faults to them, and gave them a reasonable time in which to rectify them and they failed to do so, then they are probably in breach of contract themselves.
|
I've told them months ago I have no phone line (not a faulty phone line or an intermittent phone line or a poor quality phone line, but no actual phone line - ie: nothing was installed) - nothing happened, I gave up banging my head against that particular brick-wall and have made do with my mobile, but now I am really struggling with no internet connection, makes my working day really problematic.
Not quite sure what counts as proof of my reporting the issues, sorry to sound so cynical, but I am old enough to know that Virgin likely have a very specific definition of what and how a complaint is made and me simply telling several uninterested call centre workers probably doesn't count as 'proof' I'd guess, I am sure they would require me to produce some reference number or something.
Sorry to sound like an annoyed and cynical old
- but right now that's exactly what I am.
It's reasonably likely I will never use Virgin again and will enthusiastically advise friends and family to avoid Virgin, not so much for their actual services (which I expect are on a par with most other providers) but for being treated like absolute
when it comes to basic support (and being charged for the pleasure).
Truly awful and in no way a viable option if you in any way rely on an internet connection for your work.