Re: Npower fined £2m by Ofgem for mishandling complaints
E-on were the worst with me.
When i moved here the guy who died before had left a bill of around £1500 with them and i informed them i had moved in and give them a meter reading. A week or so passed and they sent me a copy of his bill on my name as a final demand requiring payment. They then tried allways to get extra money out of me from telling me that i hadnt given them meter readings, or that i had used electric when i hadnt it came to a head when they blocked my move to Swalec who i was with before saying i had used around £360 in electric in just 5 weeks and i told them that was impossible and i wasnt paying it and they can just take me to court as it will be laughed out of court. It went on and on for weeks until we finally settled on a figure of just over £240 for 5 months electric. I paid it by Cheque and wrote the account name and number on the back and it went and was cashed. They then sent me a letter as a final demand asking for the payment, i rang them and i threatened them with court preceedings which tipped the table and to this day ive never heard from them again and this was back in early 2007.
One of these people who sell in supermarkets for E-on did ask me the other day and i said "You have to be kidding? Your company is a joke" at which point also a lady who was also talking them changed their mind and walked away and the 2 sellers were not happy at all.
|