I phone tech support 151 first, got through and they said they could change the router for another router, but not a Superhub, so they put me throught to customer service and it will be 3-5 days.
Also got through to UK Tech and customer service
My router is on the last legs, it wouldn't let me connect to xbox party and game last night, even thought the xbox 360 was in DMZ mode, so just did a direct connection.