Cable Forum - View Single Post - 20M to 30M

daggman · 31-10-2011, 09:59

If you have loyalty discounts its best just to go direct to retentions, because CS cant help you, CS messed me about when i wanted TIVO because of discounts, ended up going to retentions explaining the problems i was having with CS, chap straight away had me TIVO sorted and gave me the free 30mb Upgrade that i had been trying to get out of CS months ago but CS told me i would have to loose loyalty discount, but retentions guy explained that CS only have limited powers and he would sort it without losing discounts. whole experiance was pleasant and only took a few minutes.

31-10-2011, 09:59	#6
daggman Inactive Join Date: Jan 2004 Services: 30MB broadband XL, thats all now after Price rises and F1 for 22.50, so sky tv for me. Posts: 163	Re: 20M to 30M - Prices? If you have loyalty discounts its best just to go direct to retentions, because CS cant help you, CS messed me about when i wanted TIVO because of discounts, ended up going to retentions explaining the problems i was having with CS, chap straight away had me TIVO sorted and gave me the free 30mb Upgrade that i had been trying to get out of CS months ago but CS told me i would have to loose loyalty discount, but retentions guy explained that CS only have limited powers and he would sort it without losing discounts. whole experiance was pleasant and only took a few minutes.