Quote:
Originally Posted by dilligaf1701
The only real problem I've had with having VM on ADSL is that when I've had major isues it took ages for them to get BT openreach out to deal with it.
Would it be any quicker if it wasn't a VM problem? - I don't know as I /think/ openreach isn't supposed to discriminate based on the isp.
But in all the cases they (openreach) have sorted it out really quickly when they got here.
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I think the reluctance may have been on VM's part, as they would have to pay Openreach for the call-out.
In the past, with BT for phone and VM for ADSL, I would always resolve ADSL issues by calling BT and complaining about crackle on the line during voice calls, seeing as the two always go hand in hand around here anyway.
BT would send someone out very quickly and once they got to work on the line, any audible crackle and ADSL issues would get dealt with at the same time.