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Npower fined £2m by Ofgem for mishandling complaints
http://www.bbc.co.uk/news/business-15517948
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The energy regulator Ofgem has fined Npower £2m for failing to handle complaints properly.
Ofgem said Npower had not recorded complaints properly or given dissatisfied complainers details of the Energy Ombudsman's redress service.
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Ofgem said it was also investigating the way EDF Energy handles complaints.
The regulator fined British Gas £2.5m in July for the same offence.
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Seems that Ofgem is getting down to business at last.
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Hell is empty and all the devils are here. Shakespeare..
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