My speeds are up and down too (more down than up) Warrington area 20. I phoned Virgin last week and they changed my hub but the internet has been shocking all week, I would love to know whats going on because right now I think I would be better off with just about any other BB provider which is not the norm because the ADSL lines can only get 3-4meg in my area, however with fibre now available from BT and Talktalk there are other options. It would be a shame to leave Virgin because of poor internet because fast reliable BB is why i have been with them for so long.
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