Cable Forum - View Single Post - 50M North London

Lee Wilson · 30-10-2011, 20:36

(This is via my telephone - as my internet connection is dead)

Anyone else here in North/East London - got a 50MB Virgin cable service, cuts out every night at around 10.30-11.00pm . . . now cuts out in the afternoons too, dead all day Friday, all day Saturday, popped back into life for an hour or so on Sunday morning then back to being bust all day.

Virgin help line takes 35 minutes to speak to someone, if they feel they have dealt with you they cut you off mid-sentance. Not good.

They tell me there is a fault, a signal to noise ratio issue (whatever that means) - and they are scheduled to fix it on Tuesday.

I ask if I will still have to pay this months bill . . . of course I will.

Their attitude is appalling, they basically treat you like ****, they staff their help lines with so few people that a wait for 30 minutes before anyone even picks the phone up is not unusual (I spent 76 minutes on the line today, 76 minutes on a premium rate line that Virgin make money from) - it is nearly impossible to make a complaint, no one is in the slightest bit interested in your issues and at every stage, and at every opportunity you are aware that Virgin are syphoning money from you.

Useless nonsense . . .

So, rant over . . . my question: as I am not being provided the service I am paying for can I end the contract with Virgin ?

30-10-2011, 20:36	#1
Lee Wilson Inactive Join Date: Oct 2011 Posts: 6	North London - Stone cold dead ! (This is via my telephone - as my internet connection is dead) Anyone else here in North/East London - got a 50MB Virgin cable service, cuts out every night at around 10.30-11.00pm . . . now cuts out in the afternoons too, dead all day Friday, all day Saturday, popped back into life for an hour or so on Sunday morning then back to being bust all day. Virgin help line takes 35 minutes to speak to someone, if they feel they have dealt with you they cut you off mid-sentance. Not good. They tell me there is a fault, a signal to noise ratio issue (whatever that means) - and they are scheduled to fix it on Tuesday. I ask if I will still have to pay this months bill . . . of course I will. Their attitude is appalling, they basically treat you like ****, they staff their help lines with so few people that a wait for 30 minutes before anyone even picks the phone up is not unusual (I spent 76 minutes on the line today, 76 minutes on a premium rate line that Virgin make money from) - it is nearly impossible to make a complaint, no one is in the slightest bit interested in your issues and at every stage, and at every opportunity you are aware that Virgin are syphoning money from you. Useless nonsense . . . So, rant over . . . my question: as I am not being provided the service I am paying for can I end the contract with Virgin ?