Cable Forum - View Single Post - Very slow download speeds for several weeks

Chew Toy · 30-10-2011, 20:05

Hi,

I'm new to this forum and was wondering if anyone has heard what's going on in area 21 (caford, Lewisham). I've been getting very slow download speed for several weeks (see below)

http://www.speedtest.net/result/1564076530.png

Virgin Media are being vague as to the nature of the problem and I keep getting shoved from one dept to another. They don't reply to complaints through their website. All they will say is the problem will be ongoing until mid December!

I'm seriously thinking of ditching all my Virgin services and just going to BT.

Any advice on how to get some proper customer service will be appreciated.

30-10-2011, 20:05	#1
Chew Toy Inactive Join Date: Oct 2011 Services: Virgin Media XL TV/Phone/Broadband package Posts: 1	Very slow download speeds for several weeks Hi, I'm new to this forum and was wondering if anyone has heard what's going on in area 21 (caford, Lewisham). I've been getting very slow download speed for several weeks (see below) http://www.speedtest.net/result/1564076530.png Virgin Media are being vague as to the nature of the problem and I keep getting shoved from one dept to another. They don't reply to complaints through their website. All they will say is the problem will be ongoing until mid December! I'm seriously thinking of ditching all my Virgin services and just going to BT. Any advice on how to get some proper customer service will be appreciated.