Quote:
Originally Posted by fixerman
Up to last week I had two Tivos and one V+. Last week the V+ decided to misbehave and I called up and arranged an engineer to visit. He pronounced the V+ to be dead and was about to replace it with another V+ when I casually asked if I could have another Tivo instead. He was able to give me a third Tivo (500GB) there and then for £49 which would go on my next bill. Up to now the charge for my existing two Tivos was £3 pm but having read this thread I decided to check my account and lo and behold another £3 charge had appeared. I called customer service where the young lady informed that the Tivo charge was £3 per box and not per account. I was quite firm and insisted that she was wrong and after arguing for 5 minutes or so she reluctantly agreed to check with a higher authority. She was away a long time but eventually came back and apologised for the mixup and confirmed that the charge for Tivo is £3 per Account and not per box!!!
No mention was made of any change from November 1st and needless to say I did not mention it!
So I now have three Tivos for one monthly charge of £3. |
You were correct to challenge that, the charge per box is only orders after Nov 1st.