Quote:
Originally Posted by madlewis
I ordered my 2nd Tivo (500gb to replace the v+) on the 21st october, install date the 5th november, told it would be £3 per account.
Rang up today to ask how much it would be to keep the v+ as a third box. The lady then told me i would be charged £3 per tivo box, even though i ordered before november. I told her i had my new contract come through with me being charged per account, yet she was still adamant I would be charged per box!
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Up to last week I had two Tivos and one V+. Last week the V+ decided to misbehave and I called up and arranged an engineer to visit. He pronounced the V+ to be dead and was about to replace it with another V+ when I casually asked if I could have another Tivo instead. He was able to give me a third Tivo (500GB) there and then for £49 which would go on my next bill. Up to now the charge for my existing two Tivos was £3 pm but having read this thread I decided to check my account and lo and behold another £3 charge had appeared. I called customer service where the young lady informed that the Tivo charge was
£3 per box and not per account. I was quite firm and insisted that she was wrong and after arguing for 5 minutes or so she reluctantly agreed to check with a higher authority. She was away a long time but eventually came back and apologised for the mixup and confirmed that the charge for
Tivo is £3 per Account and not per box!!!
No mention was made of any change from November 1st and needless to say I did not mention it!
So I now have three Tivos for one monthly charge of £3.