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New to cable · 28-10-2011, 00:44

I just noticed Smallworld cable have reduced the cost of 50mb bb to £19 and will be rolling the new price out to all customers.

If this happened on Virgin then only new customers would get the new price and old customers would have to pay the "conversion" fee. WHY DON'T VIRGINMEDIA understand the benefit and good word of mouth generated by reducing everyones bill?

Ringing up a lot of loyal customers and saying "Hi Mr X we have just reduced your monthly bill by £10"??

We are all used of what seems to be the eternal price rises or added fee's...Why not give out some good news and put out a large advertising campaign saying.........

AT VIRGINMEDIA WE DIDNT FREEZE CUSTOMERS PRICES FOR 1 YEAR.....WE REDUCED THEM BY £XX

Good idea?

28-10-2011, 00:44	#1
New to cable Permanently Banned Join Date: Jul 2011 Posts: 352	Why don't Virginmedia.... I just noticed Smallworld cable have reduced the cost of 50mb bb to £19 and will be rolling the new price out to all customers. If this happened on Virgin then only new customers would get the new price and old customers would have to pay the "conversion" fee. WHY DON'T VIRGINMEDIA understand the benefit and good word of mouth generated by reducing everyones bill? Ringing up a lot of loyal customers and saying "Hi Mr X we have just reduced your monthly bill by £10"?? We are all used of what seems to be the eternal price rises or added fee's...Why not give out some good news and put out a large advertising campaign saying......... AT VIRGINMEDIA WE DIDNT FREEZE CUSTOMERS PRICES FOR 1 YEAR.....WE REDUCED THEM BY £XX Good idea?