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WaxMan · 26-10-2011, 19:03

Hmm just had several calls with virgin trying to replicate the price I was offered on Sunday (V+ upgrade to 1TB tivo and then replace the V+ with another 1TB Tivo and she would waive the 49.95 installation charge, with only £3pm tivo costs) and was expecting a call back about on Monday as I wanted to compare the price to a vip50 package and that office was not open. However no call back and I only just got the chance to call in tonight no record of the offer on the system and the chap I spoke to was unable to replicate the previous offer (+£49.95 for installation). So tried talking to customer retentions and while the were able to waive the installation she was unaware of the upgrade to tivo from V+ offer and also stated that the monthly fee was to be £3 per box.

Has any one else found them selves unable to order new Tivo's with the current (until 1st dec) £3 per account charge?

Sorry for the initial ramble (felt I should cover the whole situation) real question is the second para.

26-10-2011, 19:03	#58
WaxMan Inactive Join Date: Oct 2011 Services: 2 x Tivo 1TB (XL with Sky Movies) 20Mb internet Posts: 27	Re: £3 TiVo charge Hmm just had several calls with virgin trying to replicate the price I was offered on Sunday (V+ upgrade to 1TB tivo and then replace the V+ with another 1TB Tivo and she would waive the 49.95 installation charge, with only £3pm tivo costs) and was expecting a call back about on Monday as I wanted to compare the price to a vip50 package and that office was not open. However no call back and I only just got the chance to call in tonight no record of the offer on the system and the chap I spoke to was unable to replicate the previous offer (+£49.95 for installation). So tried talking to customer retentions and while the were able to waive the installation she was unaware of the upgrade to tivo from V+ offer and also stated that the monthly fee was to be £3 per box. Has any one else found them selves unable to order new Tivo's with the current (until 1st dec) £3 per account charge? Sorry for the initial ramble (felt I should cover the whole situation) real question is the second para.